Om Logistics — missing of material

Address:	380006
Website:	.

Docket no[protected]Dt : 18/9/2017)

Subject:- complaint from suraj creation (Consignor) regarding the missing material

We have booked material from sarkhej/changodar (Ahmedabad, gujarat) to parwanoo (H. P.), on 18/9/2017.
Material was required to be delivered in 5 to 6 days (Approx. Around 25/9/2017) but after that time limit
When we inquired about the material there was no justification from the om logistics people, instead every time
They were just saying that “your material will be delivered the next day at desired destination”.

And finally on 28/9/2017 after aggressive follow up and argument with the om logistics person we came to know
That the material related documents are at ambala depot but the material is missing...

This is highly irresponsible and not acceptable

I am not able to answer my client due to unavailability of the material. Please look in to the matter and revert asap.