One97 Communications — defective iphone 7 gold 128 gb product received from paytm mall/justcart slp, bangalore

SngMritJay

Address:	Mumbai City, Maharashtra, 401107
Website:	paytmmall.com

Order no: [protected]
Order date: 28th sep'2017
Product delivery date: 30th sep'2017
Case id: 39356002 ; 39370621; 39378462
Seller: justcart slp, bangalore

I have ordered a iphone 7 gold 128 gb from paytm mall. But received a defective piece. Not able to power it on.

Just showed it to apple sales engineer. He mentioned that touch id (Hardware issue) is there. Its not pressing at all. So its a damage/defect
Also there is issue with iphone booting.

Adding to this, i spoke to paytm mall executive, they are just escalating mails. They just provide case id. They do not help all. Case id since morning: 39356002 ; 39370621; 39378462

They asked me that, if the product is defective, you have to go to service center and get it repaired. After spending 50000 inr you get damaged/defective piece and do the labour work. Commendable job by paytm team and seller

Also i spoke with apple technical team, they mentioned that, paytm or its seller are not authorized seller as a fact on paper.

So, guys do not buy iphone or any other product from paytm or paytm mall.
You never know if you using duplicate or defective piece.

Really pathetic.

I am looking forward for this resolution.

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One97 Communications customer support has been notified about the posted complaint.

Oct 03, 2017

Tirtha1988's response My name is Tirtha Mondal.With out my permission without any information 06/09/2017 ₹50 and 09/09/2017 ₹150 total ₹150 was debited my bank a/c. So I requested to you please refund my money.