One97 Communications — FasTag not received on time

This is to inform you that i have purchased a fastag for my car and payment has been made already but it has not been delivered yet.On calling in customer support they are are saying that it has been shipped but while on tracking it is showing the product is yet to be shipped "Order getting packed".Its being a week when the order is placed and we are about to take a car outside the city.Is what we expect from such a renowned company that they we delay the delivery even after payment.On talking to customer care they does not provide any support and i would like to cancel my order.When the purpose is not filled then what is the point of ordering from such Renowned Company.Why you people makes fool to innocent customers with your offers and fake promises.I have not expected such services from Paytm.No customer support, no mail id nothing is given to customer, only chat box at paytm with few predefined questions are provided what if the customer is having anything new issue ...have you people ever concern with customer satisfaction I think never ever you are concerned with it.
The order id is [protected].