One97 Communications — Money was debited but no product received yet

Address:

Akoya skoda

Hello team,

I was placed order of household blue light antibacterial washing machine, dated 27th May 2022. Payment was done online, but their is no email or receipt or acknowledgement recieved from your end.
So its my request to please share order details.
Payment details are as follows

ALERT: You've spent Rs.275 on CREDIT Card xx1693 at One97CommunicationsLimGha on[protected]:08:23:27.Avl bal - Rs.58623, curr o/s - Rs.2378.Not you? Call [protected].