OnEMI.in — Faulty product sales and consumer harrassment

Address:

Bangalore, Karnataka

I had placed Order #[protected] with emibazaar.com (earlier known as onemi.com) for a Timex Chronograph Watch on EMI. My Credit Card was charged for the amount of Rs.4158 to be billed to me in 06 EMI. I received the product on 20 Jan 2015 and it was in non-working condition also appeared to be old with damaged packing (see picture attached). I immediately called their Toll Free number[protected]. The call was received by some sales person who indicated that he will take a complaint, but nothing happened. I then mailed them at [protected]@onemi.com about the issue asking for an exchange or refund. I received a response advising to try changing the battery. I tool the watch to the Timex authorized Service Center in Phoenix Mall where I was told that it is not just the battery issue but also a mechanical failure and that they did not honor the warranty. I wrote back on the same email address with details and also logged complaint on their site on 24 Jan 2015. I received a response on 27 Jan advising me to give sometime. I again had to call back their all the numbers (out of many only one works) and I was told that someone will respond in 24 hours. Later i get a mail asking me to go back to the service center and provide the 'Defect Proof' in order to take the issue further. I am not in a condition to run repeatedly to the service center around 20 Kms away from my place. I order this online for convenience and not for all this inconvenience. Now the company needs to provide me with a replacement of exact model in brand new condition or make my refund immediately. I need help from the consumer forum in getting this resolved for me.