Online SBI — issue of duplicate share certificate

I, PRATIMA GHOSH WIFE OF LATE. SUDHASU SEKHAR GHOSH HAVE APPLIED ON 26.5.2012, FOR ISSUANCE OF DUPLICATE SHARE CERTIFIACTE, SHARE NO.[protected] TO[protected] REGD. FOLIO NO SB- 2203187 & CERIFICATE NO. 1287201 WHICH WAS HELD BY MY HUSBAND, SINCE DECEASED.( your Ref No. DFSL/SBI/839175/2011)
BUT UNFORTUNATELY NO SUCH FEED BACK AND OR REPLY BE SEND FROM YOUR END IN RESPECT OF THE CONTENTS OF MY AFORESAID LETTER.

I AM A SINIOR CITIZEN AND PASSING MY DAYS WITH EXTREEM MISEARLY, KINDLY LOOK INTO THE MATTER SYMPATHITICALLY AND DO THE NEEDFUL AS SOON AS POSSIBLE AND OBLIGED ME.

DETAILS OF SHARES :-

NUMBERS[protected] TO[protected] TOTAL 50 No)
REGD. FOLIO NO. SB- 2203187
CERTIFICATE NO. 1287201.
HOLDER'S NAME- SUDHASU SEKHAR GHOSH.

MY CONTACT NO. [protected].
KINDLY INTIMATE ME THE PROCESS BY WHICH I CAN GET REMEDY EXPEDIATELY.