[Resolved]  100bestbuy.com (Suksh Technology Pvt Ltd) — online shopping

Address:

Kodagu, Karnataka

Dear Sir / Ma'am,

I would like to draw your attention to the following order, pertaining to which, I am utterly disappointed with the services provided by 100bestbuy.com (Suksh Technology Private Limited ). I reiterate the the following grievances which I have communicated to your customer care executives of the company multiple times, without any resolution although.

1. The order (order id: 7208482) was placed on November 16, 2012 at 17:25 Hrs.
2. it was a iphone contest, after payment email send to me that this company will give me some dilivery of reebok watch or Polo Tshirt free of cost.
3. Since then 41 days have passed (today is December 28, 2012)no body give me the update of that contest as well as winner, on other hand the goods has not been delivered which they committed me.
3. We contacted the customer care through e-mail on December 06, December 8, December 11, December 18, December 19, December22 and December 25, 2012. Every time the customer care executives apologised for the delay but unfortunately the apology had never been converted into action. The executives committed to personally give update about the matter by calling us. But the calls never came.
4. In addition to informing the customer care, we also sent an email. every time they reply me that their sinior person will assist me on this matter but we did not receive any reply from any person for the same. In the website there is no email address / phone number for LODGING COMPLAINTS.
5. We were informed by the customer care executive that, as per the service level agreement,100bestbuy.com is contractually obliged to deliver the goods by 8 days which have already passed.

I also inform you that, we are posting our problems to the social networking websites, e-Commerce forums and other consumer grievance forums so that potential customers can be aware of the poor services of 100bestbuy.com and can take informed purchasing decisions henceforth. I hope you appreciate this for the sake of healthy competition within the industry.

Please give me guidance to take legal actions against the company.