BagItToday — Online Purchase Non receipt of Product

nandhu792005

from Delhi, Delhi

Address:

Tiruvannamalai, Tamil Nadu

Company Name : Bbagittoday (India Today Group)
Order ID [protected]
Date 07.02.2013
order value (including discounts, if any) : Rs. 2729
Order Date :[protected]
Activity : M-COMMERCE
Payment Mode :- Net Banking.

SUBJECT:- Online Purchase Non receipt of Product.

I have order one Electrical Kettle & Pendent set on 07.02.2013 though online purchase Order no [protected]

But till now as on 28th Feb 2013. the same product not received my end, i have sent mail and contact over phone to customer care still they telling more 5-7 days delivery time.

i feel they chit me.

kindly resolve my issues

Thanks & Regards
R.Nandhakumar
[protected]

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Comments

tankashala

from Bengaluru, Karnataka

Bagittoday.com — Non-receipt of Product

Dear Sir,
I have ordered a rebook watch with bagittoday.com vide order No. [protected] on 16-Dec and got a confirmation mail from them as well (image enclosed) saying my produce will be despatched within 2-3 weeks time, but i have not got my product and i had send several mails, my mails are reading by the concerned person in this company but i have not got any reply from them.

I request you to please help me in this regard and oblige.

Thanks & best regards
Bhaskar Tankashala
Bangalore - mob#[protected]
Encl: order confirmation mail & other pictures of mails enclosed

Bhalchandram

from Mumbai, Maharashtra

BagIT Today — Online shopping issue

I had done online shopping on 'BagIT Today' on 11th March 2011. The order number is [protected]. Till date the order is not executed.

I had requested for cancelation of order on 15th April 2011 and requested reversal of payment. Till date neither the order got cancled nor I have received my money back.

I am following on the call center number[protected] but the agents do not have any firm answers.

What to do in such a situation? Is there any escalation contact?

Thanks,
Bhalchandra

Bhalchandram

from Mumbai, Maharashtra

I dont agree on the internal process you are mentioning. Order already canlced 15 days back. Still you need 1-2 weeks? This means I will get refund after 7 or 14 days.

I am not sure about the process which can take more than a month to execute the order and more than a month to refund.

India Today / BagItToday Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Kumar,

We would like to inform you that we have already dilivered your order on your door step.

We request you kindly find the below mentioned details.

Order Date-07/02/2012
Dispatch Date-28/02/2012
Transporter co.-fedex
Cosignment no.[protected]

We hope that the complaint stands resolved here.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Kashifa Khan
Online Support (Bag it today)