[Resolved]  TV Teleshopping / Morning Walker — defective piece ( Timer defective & Bolts falling from machine )

Address:

Delhi

I have purchased a MORNING WALKER online from TV Teleshopping. My order number was T01130678 on dt. 26/01/2013, I received the product on 30/01/2013. On very first day I found it's remote control timer defective & after three days o[censored]sing it two number bolt fell down and nuts inside the product. On 04/02/2013 when i dialed their 24 x 7 complaint number [protected] i have been told that they will contact me on 05/02/2013 but till 08/02/2013 they haven't contacted me., and when i reminded them about my complaint they have given me comp. no. 451040 and again on 09/02/2013 they called back and after asking everything about defect they told me to send back the product. When i asked them what is my responcibility to send it back, they told that it is my own responcibility to send it back,and after inspection they will replace it.
My Add. Anil Kumar Srivastav
222-E, Shiv Mandir Lane, Shivapuram, Basharatpur(East)
Gorakhpur(U.P.) 273004
mob. no. [protected]
e-mail-- rakesh.[protected]@gmail.com