| Address: | Pune, Maharashtra, 411043 |
| Website: | Zookr |
Please find the communication in regards to the purchase and cheating done by zookr. I had paid for a watch as shown on the site and they send me an ordinary watch without any features nor the company.
Mail correspondense.
Dear team,
Surprising its a different watch to what i have booked. Please arrange for re despatch. I am sending you the photo also.
Please revert.
Sameer suryavanshi
[protected]
— forwarded message —
From:
Date: 05-sep-2018 1:26 pm
Subject: your order from zookr is delivered
To:
Cc:
Your shipment from zookr.in has been delivered today.
For any query or feedback regarding zookr or our products, call us on[protected] or mail us on [protected]@zookr.in
With love, zookr team
Zookr ecommerce
Note: we do not demand your bank or credit card details over phone. Please do not divulge these details to fraudsters claiming to be calling on behalf of zookr.
Dear team,
I had already shared the image. I am sending you the video now. The watch itself says smart watch which you have send no company name?. Please look what have i booked its a black color watch plus, look at the rotating dial as shown in your videos and water resistance while booking vapor kw77 is what it was shown while booking...
You have send completely a wrong watch i have send both the pictures one when booked which still reflects in the order and the other which u have actually send...
This is unnecessary getting delayed. I am somewhere feeling cheated.
Please get this things done immediately.
Waiting,
Sameer suryavanshi
[protected]
▶ show quoted text
Dear team,
I am still to get any revert from your end. Your help line numbers are busy i have called minimum 40 times since morning and had was kept on hold for min 2 and half hours..
This is really getting troublesome now. At first place you have send a wrong product now you are not reverting to any mails nor ur phone calls are any responsive.
I would wait for your revert by tomorrow evening maximum.
Expecting a positive reply.
Regards,
Sameer suryavanshi
[protected]
▶ show quoted text
This is pure case of cheating and fooling customers how can you say that its the same product on website that's the reason i have send the booking photo and actual received photo.
You have to exchange the product i have given complaint for you within your given time after the delivery. You advertise for the exact brand delivered and you dispatch wrong products that too cheap products without any of the features mentioned.
This calls me for a complaint in consumer forum and cyber cell for misleading and fooling customer. I will wait again a day more, if you won't solve the problem you would get the next complaint with proper notice and authority.
Don't fool customers.
Regards,
Sameer suryavanshi
[protected]
▶ show quoted text
Dear sneha,
As discussed please find the details and correspondence of all the mail in regards to the wrong watch delivered.
Its already been delayed for quite long now and i am not getting a proper response.
Hope this is resolved now, i am loosing my patience now.
Regards,
Sameer suryavanshi
[protected]
— forwarded message —
From: "sameer suryavanshi"
Date: 05-sep-2018 4:38 pm
Subject: * urgent - wrong watch delivered [protected]
To:
Cc:
▶ show quoted text
Dear madam,
You were to revert me???
What happened??
Sameer suryavanshi
[protected]
— forwarded message —
From: "sameer suryavanshi"
▶ show quoted text
Dear sneha and team,
This would be the last communication with you, i had to put the battery and first time on charging, which i didnt wanted as the product was to be replaced.
Please give me a proper response early as i am completely disappointed.
I would need the replacement anyways.
I will be waiting for your last communication in positive note till friday evening.
I will be open for marking a forgery on you to disciplinary authority after that otherwise.
Regards,
Sameer suryavanshi
[protected]
▶ show quoted text
Mailing one more vdo
Waiting,
Sameer suryavanshi
[protected]
— forwarded message —
From: "sameer suryavanshi"
▶ show quoted text
Dear team,
I will be waiting for your reply today till 7.00. Hope things are sorted out.
Regards,
Sameer suryavanshi
[protected]
— forwarded message —
From: "sameer suryavanshi"
▶ show quoted text
1. Where is the name of the company which i had booked for?
2. The booking picture i have send you has two buttons on the right side where are they?
3. Water resistance is shown while booking where is it?
4. Its having a rotating dial also to shift. Where is it?
5. Your product suppliers numbers are also not reachable nor yours.
Why do you fool customers then. Wait for the next update now.
I have send the booked watch photo again. If you dont see the difference than its a big problem.
Will have this trail in the complaints with grahak munch.
Thankyou.
Sameer suryavanshi
[protected]
▶ show quoted text
— forwarded message —
From: "sameer suryavanshi"
▶ show quoted text
Vikram,
Pls find all the correspondence video images you want in trail mail.
Regards,
Sameer suryavanshi
[protected]
— forwarded message —
From: "sameer suryavanshi"
Date: 05-sep-2018 4:38 pm
Subject: * urgent - wrong watch delivered [protected]
To:
Cc:
▶ show quoted text
Hello sir
We do not have a policy of allowing refunds or exchange in such cases. We have delivered the product as was shown on website. Hence your request cannot be accepted. For more information, please read our return policy here.
▶ show quoted text
—
Regards
Team zookr
Customer care:[protected]
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