Orange Tours And Travels — Bus travel- boarding point

Hi,
Me and my husband(karthik) booked a travel from Banglore to Hyderabad via abhi bus in Orange tours and travels.We had our boarding time at 7:05 pm we reached the pickup point by 6:45 pm and called the orange travels customer care since we did not received the bus details in message and they provided the bus number and driver mobile number.We called around 7 they said we will reach by 20 min and after 20 min we called them they informed we not yet reached wait for another 10 min and he said he will call us.We waited for some more time and they called us after reaching a pickup point which is 6km away.We are asked to get a vehicle and reach the new pickup point.We got a auto which is 300rs and reached the boarding point.We have lost 300rs and wasted 1 hours in the pickup point. Please find the below details from orange travels for your reference.
"Dear Karthik Your PNR:[protected] Service No: OTT-24 Journey: Bangalore To Hyderabad Seat: U8, U9 Date:[protected]:05 PM Pickup: Narayana Hrudayalaya - Near Bmtc Bus Stop-Near Bmtc Bus Stop Opp Narayana Hrudayalaya Is Booked. Please Contact: [protected], [protected] Thank You, www.orangetravels.in"