Oriental Bank Of Commerce — Non Disclosure of charges while opening locker,

Address:

Indore, Madhya Pradesh

I am an existing customer of Oriental Bank of Commerce, Goyal Nagar, Indore branch. I have opened a new locker in Oriental Bank of Commerce, Goyal Nagar, Indore in Aug 2012. As mentioned by the bank executive we opened a savings account, 1 Fixed deposit of Rs 10000 for 3 yrs and deposited the amount in the savings account which is more then the Minimum Balance + Locker charges for 3 years . Bank executive told that the locker charges for 3 yrs is Rs 1800. Bank executive didn't disclose any taxes on locker which got deducted eventually from my savings account. While opening my locker in Aug 2012, I have paid Rs 1800 for locker for 3 yrs as told by bank executive. He did not mention about the service tax, which got deducted from my savings account and caused minimum balance penalty on my savings account. When contacted bank executive Mr. Martin Joseph, he denied about his negligence. Another executive Mr. C L Panola misbehaved and told that service tax should be understood to customer and don't need to be explicitly stated. The minimum balance charges deducted from savings account(due to the negligence of not mentioning service tax for locker) should be waived off and the appropriate interest should be credited back. I have raised the complaint on OBC complaint forum too but the bank responded in its own favor and didn't took any appropriate action. The reply from the bank was : "Regarding your abovesaid complaint we would like to say that service tax on locker rent has been debited as per bank guidlines and this tax is to be deposted in govt. a/c and this was explained to you at the time of issuance of locker ". This is not correct because bank executive did not disclosed taxes. I was accompanied with my wife and she is also not informed about the taxes Prashant Shrivastava [protected]