I did a recharge for ₹1271 through their portal for prepaid jio recharge on July 13th 11.11pm using Gpay but the recharge did not happen and I had to raise a SR with Jio customer service. The case was closed on 15th stating refund will be issued in 10 days. Today is 4th August 2023 and no refund was issued.
Speaking to Jio customer service I was given to understand that Orion Techno age opc private ltd is not an authorised dealer for Jio.
How can this issue be resolved and refund received? Was this information helpful? | 
