It was april 2015 when i first visited your store in southex regarding the purchase of a platinum diamond ring. I have purchased a ring then of model no. PMR13042-D200PP, lot no. 843524 with the price of 41, 430 rupees.
In August 2016, i went back to the store to get the ring replaced by cash/ or another jewellery. I was told that first this ring should be submitted back to the store and it will be then sent to the headquarters for its evaluation and scrutiny. It took 15 days for this. Finally on 29th august 2016, i was told the cost of this ring as 32800 in the present if i d buying a jewellery. But if i want cash in return then there will be another 5% deduction from the actual cost. I opted to select a jewellery item for the same price told. I have selected a half eternity band of model no. ORG05054 which contained 11 diamonds of 0.3 carat weight fit in a row in paralell to each other. But due to nonavailability of the appropriate size, I was told to order a new piece, which will be delivered in 10 days to their stores from the headquaters. After number of phone calls and number of store visits, I have recieved an almost similar looking product BUT NOT THE SAME on 27th october 2016.
ITS JUST GROSS AND HIGHLY DISAPPOINTING FOR SUCH A huge brand like orra.
I havent ordered the ring which is delivered to me that too without any bill or certificate.. was told that it will be couriered.
I got back home and tried the ring, found something different about it. then compared the structure of this ring with the one which i ordered.. i have attatched the pictures with this email to u too. The first two pictures are of the ring which i have ordered and last picture is of the ring which i have recieved.
This is really very embarrassing and harassing. How can u guys be this much irresponsible...
The ring i recieved contains 10 diamonds, rather than 11 and also is lighter in weight and different in design and i wascharged 36864 rupees for this.!!!
I need an explaination and a quick replacement of this product with which i have ordered, else i will have to take up this case to consumer court.
taking two months time to get an order done then delivering totally a wrong product that too without any bill or certificate.
waiting for your quicker action and reply.
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I am the Orra customer and invested in monthly scheme since last year.I selected a product bangle which is not available now and your staff is forcing me to buy another product.As I am interested in that perticular bangles and now it is unavailable, please refund me the money and do the needful.