Orra Diamond Jewellery — Orra diamonds scheme code: 103-iis16 scheme description: iis-4000-6 customer code: [protected]

Website:

www.orra.co.in

I'm appending the copy of a letter i had sent to orra diamonds on 27th july, 2016 for redressal.

I request you to kindly look into the matter and do the needful.
Hi,
I’m vijayalakshmi nair, and i have been your customer for over 2 years. this is the first time i’m writing to you, and it’s unfortunate that it is because i’m absolutely disappointed with the shoddy customer service that i’ve been subjected to.
In april 2015, i joined a scheme you guys were floating where i could pay rs. 4, 000/- per month for 10 months and i would be eligible to purchase jewellery worth rs. 44, 000/- in the 12th month. the outlet was the one on waterfield road, bandra (w), mumbai.
Scheme code: 103-iis16 scheme description: iis-4000-6
Customer code: [protected]
The first installment was paid via credit card and i submitted 9 cheques drawn on the bank of maharashtra (cheque nos. 070159 to 070167) on the 24th of april 2015
All fine till here.

On october 15, a sales girl named sujata called me and told me about exciting discounts and made an offer of closure of the scheme in october if i wished. i did not accept this.

On 28th april 2016, i went to orra, selected jewellery worth rs. 44, 000/- just as the scheme entitled me to. during billing, i was told that the erstwhile manager made a mistake and my scheme was converted into a 5 month’s scheme where i would pay rs.20, 000/- (over 5 months) and would be eligible to buy jewellery worth rs. 22, 000/- in the 6th month. not to mention the fact that this was done without my consent, no one even called me and told me that the offer had matured, and kept my pdcs with them all this while, not to mention my money that remained in the company account for the entire tenure of the scheme.

As such slipshod and irresponsible manner of working is not something i appreciate, i didn’t want to purchase jewellery from a place that takes customers for granted so blatantly. i asked the manager for a full refund of my money with accrued interest thereof. the manager told me that he’ll talk to the head office and get back to me.

Then there was no intimation till 16th of july, and i went to the store along with my friend, to inquire. the manager was rude to both o[censored]s, saying that they have encashed only 4 cheques, and the remaining 5 cheques can be taken back and i can purchase jewellery for rs. 22, 000/- in short, he would do nothing to mitigate the fact that they had messed up. eventually, we settled for buying jewellery worth rs. 24, 000/- (20, 000 being my contribution and the 4, 000 the company’s, since the closure wasn’t my fault).
I then bought jewellery worth rs. 24, 000 and while that was being billed, i asked for the pdcs back, the ones that were not encashed. i was given only 4 cheques. the cheque no. 070163 dated 15/09/2015 was missing. sensing something amiss, i asked for all the documents pertaining to my account and was aghast to learn that the cheque 070163 had been encashed and an advance payment receipt had been made.

Basically, this means that they encashed 5 cheques (worth rs. 20, 000/-) apart from the first installment of rs. 4, 000 paid via credit card, and were allowing me to purchase jewellery for exactly the same amount (rs. 24, 000), all the while defrauding me by saying that rs. 4, 000 is being contributed by the company.

When this came to light, the manager who till then was insulting us, suddenly turned pale and started apologizing and asking us to let the matter rest, as his job was at stake.

Needless to say, the entire experience is deplorable to say the least, and least expected of a brand like orra.

I now want a full settlement of the amount, the rs.24, 000 that has been taken from my account plus the rs. 4, 000 i was supposed to get as interest, paid back to me. note: i do not want to make a purchase for this amount. i want it paid back to me. since such an experience does not really make me want to shop there anymore.

Do keep in mind, i’m not asking for a compensation of any sort, either for altering my scheme without my permission, or the mental agony inflicted on me and my friend by an insensitive manager.

I hope to hear a favourable response. failing that i will be forced to approach the consumer disputes redressal forum.

Vijayalakshmi nair