[Resolved] Ortel Communications — harassment and non activating internet connection

psmruti_ranjan

from Bhubaneshwar, Odisha

Address:

Khordha, Odisha, 751010

I am writing this mail in complete distress with the service provided by ortel communication.
1. After applying and paying of amount on 2nd jan'18, i got the connection on 10th jan that is after lots false assurances and excuses.
2. Though more than 72hours passed my internet connection not working and since then i called up more than 100 times and all that in vain except some vague assurances that it will be done at earliest.
3. After writing to their appellate officer regarding this issue no resolution provided till now, rather they have harrassing me now more and misbehaving by their customer care executive.
Hence, i request you to please look into the matter and resolve it immediately.

Regards,

Smruti ranjan parija
Customer id: 1777302
Mob: [protected]

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Feb 16, 2018

Complaint marked as Resolved

Ortel Communications customer support has been notified about the posted complaint.

Jan 15, 2018

Updated by psmruti_ranjan They are not responding and not even bothered to resolve it. After 24hrs they are closing the complaint stating it is resolved which is actually false. Their customer care executives are also misbehaving and not giving the information correctly.

Please take some serious action on this fraud company.

Verified Support

Jan 15, 2018

Ortel Communications Customer Care's response Mr.Parija .
We have taken your complaint for rectification, We will update you after resolution of your issue .

Jan 15, 2018

Updated by psmruti_ranjan This is the same thing I have received on 12th Jan that you will rectify the problem and update me, but that didn't happen and today I have visited your office in Bomikhal and there also they aasured me of sending the technician immediately but no one visited.
Can you please guarantee that it will resolved today itself.