Ortel Telecom — irresponsive internet and customer services

Address:

Khordha, Odisha

It has been around 15 days since I got their internet connection at prashanthi bihar, bhubaneswar. at first it didn't activate for around 4-5 days. after many calls to the agent and customer care center and a visit to their office, it started working at a speed of 10-20kbps which is a common speed on a gprs connection. The plan I have paid for is 1mbps. furthermore, whatever it was, it stopped working after a few hours. since then, it is fluctuating. it works for less than a minute at less than gprs speed and then the connection blows away. it shows limited access and no internet access on the tasskbar wifi button. everytime i have called the customer care people, i get a different person everytime and each one of them ensures me that they would sort the problem in a few hours or they would send an engineer the next day, however, they doesn't do either. Now I think even if they sort the problem of fluctuating internet connection, they won't ever provide me with a good speed. So out of around 7-8 times that i have called them in last few days, at the last couple of times i have asked them to please take their services and products back and refund but they won't respond at that, they just keep repeating like a recording that they would take another day to repair.