Osmania University — Haven't received my original degree

I have applied for my original degree (BSc) online on[protected], i needed that urgently so i have applied for urgent mode which claims to be dispatched in 7 days to the postal address and paid extra for the service. It has been almost 50 days now. I still haven't received my certificate yet. There is no update on the status of my application. After calling them multiple times, finally i was told to meet at the office which is not possible for me in the current situation.
Receipt No. : BS[protected]
Please solve this issue and dispatch my original certificate.