Overnite Express — Did not deliver parcel claiming area is not serviceable

This is with regard to consignment with AWB number [protected]. This courier was sent on 21st May from Nasik to Chennai. And for the last three days has been kept in Chennai, claiming they do not deliver to the address mentioned on the package. This kind of service is preposterous. If certain pin code is no withing the scope of delivery, that should be checked BEFORE sending the parcel out. What is the point of the pin code or else? On top of it being a grave mistake on their part, the Chennai office had the audacity to ask my father to pay 1000 Rs. extra to deliver it at that location. I had to finally give another address and now have to carry it myself all the way which beats the point of the courier itself. I would like to request for a refund. I wouldn't have if they were not so rude and hadn't asked for extra cash !