Oziva — Order is not delivered but Delivery has marked it as delivered

Order Number #298775 Order and Number #298763
You sent Today at 21:36
sir/ madam
i had ordered 2 bottles of " oziva hair vitamins' on 8 december and i have not received it yet.
but it is mentioned in the tracking option of the web page.that it is delivered.
Please let me know where it is and i want to talk with delivery agent so that i can navigate him.

my pin code is 110043
You sent Today at 21:37
by mistake i had been put 110045 pin code in address. it is shown in the tacking option in the main web site page that product delivered.

You sent Today at 21:38
but i have not received it

Hi,
I ordered oziva product..I got tracking id but it was showing waiting for pickup..it's already 8 days as passed..i drop a mail to oziva..there are not responding properly and there are not resolved my issue...whom I contact regarding this please help me...order id 465029

My product Oziva Hair Vitamins has not come to me yet and I have also missed its comments.