Panasonic — 42 Inch LED TV - Worst service

Address:

Faridabad

Reminder-3
Dear Sir/Madam,
It has been approx. 2 months and my TV is yet not returned back to me. In this pandemic when almost all the compnies are extended full support to their customers, your company has proved worst to me.

Reminder-2

Dear Sir / Madam,
It is very unfortunate that within a week period the same problem for which I had paid 3400/= has reoccurred. The TV has been again sent back to the Panasonic authorized service center, NIT 5, Faridabad. I have been told that SM from Panasonic will visit tomorrow and in his presence it will be checked.

Though I have not much hope because even the escalating authorities seems to be least bothered about the customer pains. But I am not going to give up. Will take up the matter upto Japanese management if I do not get the satisfactory resolution to let them know about their product and service quality.

Best regards,
Harender Singh Keena

Dear Sir / Madam,

I would like to bring it to your kind notice that until sometime ago I was the proud owner of 42” Panasonic TV. I bought my TV from CROMA.
I was happily enjoying my TV for last several years however recently it developed some fault and for that I called on your customer care and booked the complaint. Complaint reference numbers are as follows :-

# R[protected]
# R[protected]

Your customer care executive gave me the mobile number of the owner of one authorised service centre in NIT Faridabad. Mr Sumit[protected].

I was asked by Mr Sumit of your authorised service centre to bring the TV to their workshop which I did. After testing at the workshop by the technician for 2 days, i was told that it’s mother board is required to be changed to which I gave my consent. Then the process of ordering the mother board, replacement of the same and then subsequent testing took another 6-7 days in total. And finally I got my TV back in the late evening by paying approximately 3400/=.
When I started the TV at my home I saw one vertical line on the screen. I took the photo of the same and sent to the technician on the same day in the late evening. To which technician has raised the hands saying that it is a panel problem and I have to raise another complainant and then it will be treated a fresh complaint and it requires panel change. For that I have to pay another 4-5K. He said when we returned the TV to you it was working fine whereas the fact is that service centre was about to be closed and I just got the tv in a hurry. I have not thought in my farthest dream that a reputed company like Panasonic will also behave like a LALA Company. The service staff has passed on the blame of their incompetence to the customer !!! Why would I screw my TV ??? Can you believe this ??? I am so shocked to this allegation.

I had bought 3 Panasonic Air Conditioners based on my previous experience. But it is very unfortunate that a loyal customer like me is now being harassed by the poor service.

I seek your personal intervention in it and request you to please get my problem resolved. In this hard times of corona, when salaries got cut; it is not expected that Panasonic will use such means for minting money.

Best regards
Harender Singh Keena
[protected]