Panasonic — ac not functioning with in three years | |||||
Dear All, This is regarding the problem in my A/C unit which is clearly mentioned in the trail mail. For your ready reference note down the job ID no.: R[protected] Regret to note that there is lot of discrepancies in the remedy processes given by your technicians and your service team. Attaching here with the first note saying that the cost of rectifying the problems is Rs.3, 068/-. After escalating this issue in mail and in social media, your Area Service Manager, Mr.Sathish said that the cost is Rs.8, 215/- (the proof is attached with this mail). Two statements for the same issue can not be true. Either one of them should be false. Why your people are giving false statements? Also it was mentioned by your people even after rectifying the problem now, again after a period of 1 to 1 and half year the problem will araise. This is clearly understood that the unit sold to me is manufacturing defect piece which is to be replaced. If the unit is not replaced within 3 to 4 working days from this mail date, I will definitely move with all the proof I have to consumer court and social media. If you want maintain your brand reputation and goodwill do the replacement o[censored]nit with guarantee immediately without prolonging the issue any more. Awaiting your person with new unit for replacement. Was this information helpful? | |||||
Panasonic India customer support has been notified about the posted complaint. | |||||
3 Comments | |||||
Comments
I have purchased a split AC from panasonic two years back. The AC worked fine till warranty period of 1 year.Then the AC cooling stopped and when i called the technician he informed that the gas was empty.I got the gas filled and paid the charge of 2500 and visit charge of 490 .However after 10 days the cooling stoped again. I called the technician he mentioned that the coolimg point is damaged and gas is leaking from it.He repaired by welding the cooling unit.However after few days the AC stopped cooling. I have sent several complaints but have not recieved any reply.I shall take this matter to consumer court for selling me an AC which was not of good quality.
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+91 22 2230 1952
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
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