Panasonic — Defective Piece and Horrible Service

Address:

Bangalore, Karnataka

I purchased rice cooker on 6th Sep, 2014 and from day one, it was defective. I had been visiting service center for more than 5 times now and have no solution now. Please find details based on timelines: 6th Sep, 2014 I bought rice cooker SR- KA 22A from Panasonic Brand Shop, Dickenson Road, Bangalore with warranty. 8th Sep - 10th Oct, 2014 From the very first time and over the period of one month, we tried with different combinations of water and rice(water being more) several times(with plate as directed in the manual) but the container bottom kept burning and hence making the container bad plus half a bowl rice a waste every time we cooked. We went to Panasonic Brand Shop and intimated about the situation where they asked as to try for another 2-3 weeks with more water and contact the service center later. As they directed us, we tried again with same results post which they asked as to contact the service center Greenchef, Mission Road, Bangalore(Subhash.com) 11th Oct, 2014 We went to Subhash.com. There they did something to thermostat and tried cooking rice in the rice cooker and found out that its the same issue and that the half bowl rice is wasted. They asked us to leave the cooker there and collect it later 14th Oct, 2014 We went to Subhash.com to collect rice cooker. They told us that they had fixed something and let them know if the problem persists and they will arrange for replacement. 16th Oct - 8th Nov, 2014 As asked by service center team, we again cooked rice with more water so as to avoid burning, but it went in vain again. Please have a look at the different images at different occasions. 15th Nov I gave the rice cooker to service center as directed by Mr. Vijay on phone call 29th Nov I brought back the rice cooker and cooked rice but looks it was the same or worse than earlier. Rice was still sticking to the plate and the bottom is burnt after cooking. 6th Dec I gave the rice cooker to service center again as directed by Mr. Vijay over phone and still waiting for a solution Things to Note: I have been patient over this matter from the very first day of purchase(4 months) and believed in the process of Panasonic but all in vain 1.5 months out of 4 months(40% of time) since purchase and counting(its still with service center), rice cooker was and is with service center I had approximately visited 2 times to the buyer and 7 times so far to the service center in this regards I had dropped many emails and had called many times over phone at service center out of which many times I wouldn't get any response The whole matter had now costed me lot of money and waste of my time. Praveen +91 [protected]