Panasonic — In warranty period they are taking money

Address:Howrah, West Bengal, 711106

My self Supriyo Halder From Howrah i have purchase a 29 inch LED panasonic TV From Great Estern Near about 2 years Before and they Provide me 3 years warranty.Few mounth before my TV not working properly, i given a call to the customer care they taken my tv several time for service but they did not able to fix it. Now they told me they will replease my Tv with 28 inch LED and i have to Pay Rs 7010/- for That. What can i do please advice me.
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    +91 22 2230 1952
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    No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
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