Panasonic — Issue with Gas Refill for Panasonic Fridge

Address:

EAST PUNJABI BAGH, NEW DELHI, 110026

I'm writing to urgently address the ongoing issue I'm facing with the Panasonic company for the gas refill for my fridge.

Despite my previous complaints with company and arranging for a gas refill as suggested by the technician, the cooling problem hasn't been resolved. It's been incredibly frustrating and inconvenient.

To recap the situation, I initially reported the issue to company and arranged for a gas refill as recommended by a Panasonic technician (Paid - 590 + 2148). However, the cooling efficiency did not resolved, indicating that the gas refill process was ineffective in resolving the problem. I understand that sometimes unforeseen circumstances can occur, but it is essential to rectify the situation promptly to ensure customer satisfaction. After 2 days, I have been informed that either the compressor or a specific plate needs replacement and for that, we will charge around 11000+ but currently parts are not available. I have already incurred expenses of 590 for the technician's visit for diagnosis and 2148 for the gas refill and few part replacement. Despite raising the issue immediately after payment, I have not received any commitment or solution from the company. We have been facing this problem for over 10 days now, causing significant inconvenience.

I am expecting full refund and resolution from the company. We are suffering because of their poor services and customer support.