[Resolved] Panasonic — Led tv 40 under warranty - complaint not closed for over a month | |||
Dear Sir, I wish to bring to your attention the harassment I have been facing from the Panasonic Service team. I had bought a Panasonic TV – 40” model no LCD 40B6 on 25th Jan 2014 from their dealer Kohinoor Televideo Pvt Ltd, Mumbai. The TV started giving problems in July beginning. The complaint was logged on Panasonic Customer helpline on 16TH July vide complaint no 079640. After their Engineer came and inspected the TV, he confirmed that the motherboard or the LCD panel will have to be replaced and that he shall log in the same in his report. On 18TH July 2014 we received the sms confirmation of the repair job no. PI-ASC[protected]. We are not getting any response from their Service Centre. Even after 10 days of the Engineer visit we did not get any response/ feedback. After this when we called up their Service Centre nos again we were told that the Complaint is logged and the team shall get back. Every time we have had to call up and never has their Service centre got back to us with the status. After another week one more of their Service Engineer came and just checked the TV again to verify the fault. Even after this the only the only response we have got from their Service engineer is that they are discussing our case. For last one month the TV has been NON-FUNCTIONAL and the attitude of Panasonic is PATHETIC. Yesterday when I spoke to their Service Centre again, I was informed that the Vendor who was carrying out the service in my area has been closed. They gave me the mobile no of one - Mr Shravan Pawar who they said was their Service Head for West Region. Mr Pawar is also not picking up my call and there has been no response to the sms sent to him regarding my complaint. This is a very pathetic and callous attitude on part of Panasonic. The purchase is registered in my wife's name. I am forced to write to you for help in getting justice. Vivek Sharma Mumbai Contact no [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Panasonic India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
plz give me the no of shawan pawar
Reply
Agreed.. Panasonic Service Centre in Pune is also PATHETIC. They dont pick up the call after seeing your number. If you somehow manage to call from some unknown number, then they'll say they'll call back in 15 mins and believe me you wont hear back from them.
I have tried to contact the Head of Pune as well but even he does not pick up the call after one or two occurrences.
Head : Nitin
Service Center : Bund Garden Road
Service Center Head : Anwar & Amar
I have tried to contact the Head of Pune as well but even he does not pick up the call after one or two occurrences.
Head : Nitin
Service Center : Bund Garden Road
Service Center Head : Anwar & Amar
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