Panasonic — Panasonic Android TV 43 inch issue

Address:

48 Punjabi Chawl Mahant Road opp Rani Sati Temple Vile parle East Mumbai 400057 land mark B. L. Ruia Highschool

Hi Team,

With regards to my Panasonic TV 43 inch which we bought on 18th Aug 2020. There was an issue in the tv display in the month of 28th Dec 2021. The TV was replaced because we had warranty till 18th Aug 2023.We are highly disappointed with the TV service and your customer support.
We requested an extended warranty but they denied.Your panasonic team had not updated the new serial number.We have raised case R[protected] on 1st August 2023 because again we are facing the issues in new television.We are taking follow up from last 15 days but we are not getting proper response from your team. There was a lot of miscommunication and lots of misguidance.We are highly disappointed with your pathetic services.
We are requesting you to extend our TV warranty and give proper service (free of cost ) for this new issue with the TV as the warranty period last date is 18th August 2023.

Please find attached documents for your reference.

1) Warranty Card Details
2) Replacment TV chalan Details. ( old serial number and new serial number )

Awaiting for your positive and quick response on above caption issue.

Regards,
Devendra Namule
Mob : [protected]

With reference to above mail I want extended warranty period against replaced television as no one has intimated regarding warranty period.
The above issue should be resolved under warranty period only.Every six months there is always an issue of the panel who is responsible for this and every time who will bear these expenses.I kindly request you to extend my warranty and the panel should be replaced under that warranty period.
I look forward to hearing from you as soon as possible to resolve this problem otherwise I will file a complaint in consumer court.
I request the authorities to please help my product be replaced as this comes under warranty period and no more working for me.I am really unsatisfied with your service.
I am looking for a fast response.
Thank you so much.

Please find attached documents for your reference.

Regards,
Devendra Namule
Mob :- [protected]