[Resolved]  Panasonic — Pathetic product and after sales service

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have purchased Panasonic 1.5 Ton Split AC in October 2013 and got it installed on 6th May 2014. Since the day of installation there are regular issues in air conditioner. The internal unit make so much noise that even window AC wont make. I raised complaint and still the issue is not solved. Many times AC has stopped cooling everytime the engineers visit it works for few days but again the issue is same. Either the product is faulty which can not be repaired or their engineers are not capable of rectifying the problem. Following are the complaints raised in last few months: 2nd May[protected] 27th June[protected] 12th July[protected] 25th Aug[protected] This time again it stopped cooling with hell amount of noise, I registered the complaint and the engineer who visited was so rude, he climbed on the bed with his shoes. He said he will again visit after 2 hours as he need to go some where but when we called he rudely said that he will come next day. Best part he did not even turned up next day. We have paid money for the product and services, we are not here asking for free services. I will make sure company have to pay huge penalty for their faulty product and pathetic service quality. Regards Gaurav Malik [protected]