Panasonic — RE: Issues with Panasonic T11 - Ahmedabad

Address:

Ahmedabad, Gujarat

Hello Concern, I am really disappointed to know that Panasonic a very much reputed brand is not concerning about customer complaints. I fail to understand reason to make customer visiting service center? Had you ever visited any service center apart from your company? If you do so, you will realize my concern. Let me explain that I sent my executive twice but company representatives were very much busy, my executive waited there for hour and then left center…… Let me know why do you want me to visit service center? Why do you fail to make components available in market? Rather your product must be having quality that it should not require repair/replaced during such short period. I have recommended many people’s about your brand but I am feeling disappointed with such fact and reality that Panasonic brand is not interested in any customer satisfaction and interested in sales only. From: Mobile Support Pi [mailto:mobile.[protected]@in.panasonic.com] Sent: Monday, February 16, 2015 11:44 AM To: Futur Educoz Subject: RE: Issues with Panasonic T11 - Ahmedabad Dear Mr. Patel, Firstly we apologize for the delay in the reply to your email. We acknowledge the receipt of your email. With reference to your email, we would like to request you to visit service center to give handset part request and get your request number so, that the service center can forward the service request to us. We would like to assure you that the complaint would be taken care on priority basis and resolve the same. For any assistance please feel free to call us at [protected], our customer care toll free number from Monday to Saturday(10 AM TO 7 PM). Thanks and Regards Madhu Panasonic - Customer Support From: "Futur Educoz" <[protected]@gmail.com> To: "'Mobile Support Pi'" <mobile.[protected]@in.panasonic.com>, Date:[protected]:51 Subject: RE: Issues with Panasonic T11 - Ahmedabad ________________________________________ Hello Madhu, Very diplomatic reply given but not satisfactory. I am looking for battery, without which it is not possible to run mobile. I hope you will consider inconvenience due to non availability of parts. As company you should make sure parts are available in market. Surprisingly service centre mentioned by you, one of them is not exist. Thanks Brijesh Patel +91 [protected] +91 [protected] From: Mobile Support Pi [mailto:mobile.[protected]@in.panasonic.com] Sent: Thursday, February 12, 2015 4:14 PM To: Future Educoz Subject: Re: Issues with Panasonic T11 - Ahmedabad Dear Mr. Patel, We acknowledge the receipt of your email. With reference to your email, we would like to request you to visit service center to give handset part request and get your request number so, that the service center can forward the service request to us. We would like to assure you that the complaint would be taken care on priority basis and resolve the same. For any assistance please feel free to call us at [protected], our customer care toll free number from Monday to Saturday(10 AM TO 7 PM). Thanks and Regards Madhu Panasonic - Customer Support From: "Future Educoz" <[protected]@gmail.com> To: "Mobile Support Pi" <mobile.[protected]@in.panasonic.com>, Date:[protected]:21 Subject: Re: Issues with Panasonic T11 - Ahmedabad ________________________________________ Hello Concern, Battery of my mobile is not working properly since long. I wish it to be replaced. I inquired for Battery for Panasonci T11 but no one is having in stock. Let me know nearby location to New Ranip, my home location to enable me to replance my battery. Also update me if delivery to my home is possible by any mode of payment like COD, Credit Card etc. Thanks Brijesh Patel +91 [protected] +91 [protected] On 19 September 2014 at 18:42, Mobile Support Pi <mobile.[protected]@in.panasonic.com> wrote: Dear Mr. Educoz, We acknowledge the receipt of your email. With reference to your email, we would like to request you to visit at the below attached service center address with invoice bill copy to rectify the mobile complaint and for further resolution. For any assistance please feel free to call us at [protected], our customer care toll free number from Monday to Saturday(10 AM TO 7 PM). Thanks and Regards Atul Gupta Panasonic - Customer Support From: "Futur Educoz" <[protected]@gmail.com> To: "'Mobile Support Pi'" <mobile.[protected]@in.panasonic.com>, Date:[protected]:53 Subject: RE: Issues with Panasonic T11 - Ahmedabad ________________________________________ New Ranip, Ahmedabad, Gujarat State From: Mobile Support Pi [mailto:mobile.[protected]@in.panasonic.com] Sent: Saturday, September 13, 2014 5:02 PM To: Future Educoz Subject: Re: Issues with Panasonic T11 - Ahmedabad Dear Mr. Educoz, We acknowledge the receipt of your email. With reference to your email, we have already request you to share your exact location ( State Name - Maharashtra or Gujarat ) that’s we can provide you nearest service center address to rectify your handset issue. For any assistance please feel free to call us at [protected], our customer care toll free number from Monday to Saturday(10 AM TO 7 PM). Thanks and Regards Atul Gupta Panasonic - Customer Support From: Future Educoz <[protected]@gmail.com> To: Mobile Support Pi <mobile.[protected]@in.panasonic.com>, Date:[protected]:36 Subject: Re: Issues with Panasonic T11 - Ahmedabad ________________________________________ Hello, I am based at Ahmedabad, staying at New Ranip area. Regards Brijesh On 13 September 2014 15:24, Mobile Support Pi <mobile.[protected]@in.panasonic.com> wrote: Dear Mr. Educoz, We acknowledge the receipt of your email. With reference to your email, we would like to request you to please share your exact location ( State Name) that’s we can provide you nearest service center address to rectify your handset issue. For any assistance please feel free to call us at [protected], our customer care toll free number from Monday to Saturday(10 AM TO 7 PM). Thanks and Regards Atul Gupta Panasonic - Customer Support From: Future Educoz <[protected]@gmail.com> To: Mobile Support Pi <mobile.[protected]@in.panasonic.com>, Date:[protected]:13 Subject: Re: Issues with Panasonic T11 - Ahmedabad ________________________________________ Hello, Could you please update me with service station address and numbers in Ahmedabad? I am sure you will understand its very difficult now a days without having connectivity. Hence if it is possible request you to manage alternate handset till my handset is repaired. I have such nice experience with IBall Mobiles couple of year's back when I had some problem with handset. Looking for your quick revert. Regards Brijesh Patel +91 [protected] On 12 September 2014 15:07, Mobile Support Pi <mobile.[protected]@in.panasonic.com> wrote: Dear Mr. Patel, We acknowledge the receipt of your email. With reference to your email, we would like to request you to visit at our Authorized service center address with invoice bill copy to rectify the mobile complaint and for further resolution. For any assistance please feel free to call us at [protected], our customer care toll free number from Monday to Saturday(10 AM TO 7 PM). Thanks and Regards Atul Gupta Panasonic - Customer Support From: Future Educoz <[protected]@gmail.com> To: mobile.[protected]@in.panasonic.com, Date:[protected]:37 Subject: Issues with Panasonic T11 - Ahmedabad ________________________________________ Hello, I bought this mobile almost 5 month back. I found below mentioned concerns while using it. 1) Mobile data not working in most application except working fine during surfing. 2) Mobile mostly get hanged when idle for more than an hour. it shows only blank screen for couple of minutes, showing one or two applications closed to to inactivity (mainly hangout, and whatsapp and then it start working normally. 3) Few sms sent in bulk, neither sent nor showing is sent box however, if we search from content, shows in SMS box but fail to delete. Let me know how to get amicable solution out of issues mentioned above? Looking for your favorable reply soon. Thanks & Regards Brijesh Patel +91 [protected]