| Address: | Panasonic Solutions India (Division Company of Panasonic India Pvt Ltd) 12th Floor, Ambience Tower I, Ambience Island NH-8, Gurgaon, Haryana |
Dear Sirs,
Full payment towards this Panasonic refrigerator was made on the 04.11.21 and the same Model No: TG353CUHN was delivered the same day. Upon unpacking for installation on 06.11.21, it was observed that the body coating was considerably damaged, with multiple blisters all over the body. The underside was completely torn. We pointed this out to the installation engineer, who took some photographs and agreed that the product needed to be replaced. This product was probably a factory reject or seconds and has been palmed off to us as a new product at the full price.
The local service manager too agreed on the 09th, that the refrigerator would be replaced within three or four days the delay being due to the rains.
Multiple complaint numbers have been raised and we are given to understand that these are being closed locally without any formal intimation to us!!?? Communication from Panasonic has been virtually zero. It appears they like to maintain a low profile!
The complete details were also brought to the attention of the Service head by email [Service Head ]as the local service manager was unable to communicate or understand the situation by email. It is now almost four weeks since installation / having lodged our complaint and nothing has been done till now. Please assist with the replacement with a new and undamaged product. Thank you Was this information helpful? | 
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