Panasonic — Regarding no satisfactory support of My smartphone Eluga U

Address:

Indore, Madhya Pradesh

I have purchased an Eluga U on 27/08/14 worth Rs. 17100/-. In the phone i have got some problems and i have submitted the phone to the Ayushi Electronics Service center in Yashwant Plaza, Indore in the month of November. At that time the company provided me a replacment after taking a time of 1.5 months and returned the phone back to me In end of December then again in 15 days i have got some problems and i submitted it back and again got a replacement in 1 month. Now again i have got some problems in the phone like SIM 2 not detecting and auto restart and i submitted the phone to Ayushi Electronics on 14/03/15 and from 22/03/15 the company's customer care and service center are telling me to waiting for 3-4 days and when i call them after 3-4 days they again tell me to wait. I have also submitted an online complaint through email to panasonic with complaint id C[protected] and from there also i haven't provided any satisfactory support. The company is not understanding consumer's problem as i have used the phone for maximum 2-3 months in the 7 months duration and spent that much money in the phone. Also the company doesn't have an standby phone to gine to customer if they take much time to repair the phone, I am getting too much problem as i don't have a phone to use. Now i don't want the phone to be replaced as it is giving me problem again and again. I want the amount to be refunded back to me. Plaese help me that what should i do to get my money back.