Panasonic — repair o[censored]nder-warranty panasonic p55 mobile

Address:

Allahabad, Uttar Pradesh

I had purchased a Panasonic P-55 Mobile, Model No. EB- 905055P55 in the month of January, 2015 online from Snap Deal which was delivered by the Jaina Marketing and Associates, New Delhi bearing Item Code No.2059786, IMEI1 No.[protected] and IMEI2 No.[protected], S/N No.P[protected] vide Invoice No.SD2417/14-15/11648, dated[protected]. On 8th March, 2015 all of sudden the mobile automatically closed and could not be re-started again, therefore, I approached the local Authorised Service Centre of Panasonic at Allahabad namely M.R.B.M. Teleservices on[protected]. The aforesaid authorized Service Centre has taken the mobile and given a Customer Receipt/Job Sheet No. KJASPUP 140315K23855, dated[protected] and asked me to contact on next day. On the next day i.e. on[protected] when I contacted the Service Centre on Mobile No.[protected], their agent informed that my Panasonic P-55 Mobile has been sent to the company and the same will be delivered after 20-25 days after repair. However, on[protected] i.e. after 2 days the Service Centre called me informed that there is liquid damage in the mobile and that I have to pay the cost of repairing. When I asked the Service Centre to provide the report of liquid damage, they did not provide the same and said that it will be provided by Monday i.e.[protected]. At the outset it may be informed that the aforesaid Panasonic P-55 Mobile was never subjected to liquid damage nor the same has been dropped, but the same stopped working due to technical fault which is wholly covered under the guarantee. But the aforesaid Authorised Service Centre has not repaired the mobile and said that the defect is outside the warranty, therefore, I had no choice but to take back the mobile without repair and report the matter to the company. You are, therefore, requested to kindly look into my grievance and get the Panasonic P-55 Mobile, Item Code No.2059786, IMEI1 No.[protected] and IMEI2 No.[protected], S/N No.P[protected] replaced or repaired under the warranty. SYED PERWEZUL HASAN MIG-4 GAUS NAGAR COLONY, KAREILI ALLAHABAD-211016(U.P.) [protected]