Panasonic — Replacement required

Address:

Pondicherry, Puducherry

Dear Sir, I have bought Panasonic 1.0 Ton Split A/C (Room Air Conditioner) Model Nr - CU - UC12PKY, IDU Sl.No – [protected], bill no: 1415B/C404 on 16/04/2014 from M/S. RUBA ELECTRONICS, #227, Jawaharlal Nehru street, Pondicherry. From the date of purchasing I have faced a lot of issues in your Brand AC. Already I mailed your helpline in a few months back & Explained about the issues. Refer Old mail also. I think your product is defective product? (Or)Dealer is sale a defective product? Totally I am disappointed in your product & Product performance. I made a complaint in tool free, Complaint Nr – R[protected] on 08th April 2015. Local service personal is came on 16.04.2015 Evening, Service person name Mr. Vishnu, after checking the A/C the fault is coil leakage in indoor unit. Already indoor unit coil changed in few months back only. Then how to fault came again? So your service also poor? Again I inform to you I have two years old Baby. I have bought AC especially for my baby. She is having skin problem. I don’t want to service this unit again. Immediately replace the full unit of 1.0 ton Panasonic brand new Air conditioner (Without defect) .do the needful action immediately. Summary of problems I faced, Gas Leakage Cooling not intake properly Indoor Unit having abnormal noise Total unit taking for service after service installed again indoor unit noise issue not solved again indoor unit taking for service & changed new coil(service person says new coil ) again cooling not intake properly Again outdoor Unit (Compressor unit) taking the service After instillation of outdoor unit 2-3 months only running Again indoor unit coil leakage Past one year in your brand AC performed like this. Normally this is your Quality product? This is your product performance? Dealer is responsible for this or Manufacturer is responsible this issues? I want to replace the new AC immediately. Do the need full action immediately. Thanks & Regards R.MUTHURAJ, #68, BHARATHIDASAN STREET, R.K.NAGAR, ARIYANKUPPAM, PONDICHERRY – 605007 MOBILE – [protected], [protected] Mail ID - rmr.[protected]@gmail.com