[Resolved]  Panasonic — Service and no response from customer care

Address:

Jodhpur, Rajasthan

I have purchased Panasonic P11 mobile. the touch panel of mobile is broken. I submitted my mobile at Gyatri Enterprises an authorizes service center at Jodhpur on dated 17/06/14 with Rs.3000/- advance. after seven days when i asked about the status of my mobile, the service center executive told me that the part is not available with company. infect they dont manufacture the required part [Touch Panel] of model P11 and suggested me to purchased a new mobile. I registered my complaint on customer care no [protected] and here i faced another problem as executive from customer care they just tried to buy time nothing else. last i had word with Mr.Satya Narayan in customer care he told me we will revert you with in 48 hours but four days has passed and there is no response from them. After 15 days situation remains the same and i am facing problem. it seems there is know one to address the problem. they are just fooling around. I purchase the Panasonic P11 mobile because of my trust over Panasonic which I had lost. Is there any one who can address my problem and tell me when it will get repaired? or whatever service center executive said and suggested is right. Kapil Sharma Mob.no [protected] Job Sheet no- KJASPRJ098614K10698 Customer care case id - PI/CS1406/035811