Panasonic — Window AC installation

Address:

Gurgaon, Haryana

I have purchased Panasonic Window AC(1.5 CW-YC1814YA) on 29th March from Croma Retail (Gurgaon sector-29). It was promised for a free installation in 2 days. Have received the call from Panasonic demanding for installation fee of Rs.600. After reconfirming to them thru Croma they have agreed to install it. On the said date, I again get the call for installation time and demanding for installation fee INR 499). It happened twice till now...that i get the call and again i get them confirmed thru Croma that it is a free installation. They were supposed to come for installation on 3rd April at 6pm but did not turned up. Today, on 4th April had 3 calls since morning and asked them to come by 3.30pm. Started negotiating again for the same installation fee. Some times they are rude in replying as well. Two days completely wasted waiting and explaining them. Just to remove the existing window AC...asking for INR.600. To put the new AC purchased from panasonic which doesn't need any effort since the duct size is same for which they need another 600 INR as installation fee. Panasonic's Customer care (no caring for customers) - Purchased for the 1st time due to it's brand name but having worst time in dealing. Will not prefer to buy any panasonic product irrespective of quality when there is no service when needed. Numbers of Panasonic CC with whom I had chat so far - [protected], [protected] - Pankaj [protected] - Rajkumar (installation guy)