Panelstation — rewards not credited

Address:

Plot no. R1, MIDC, Near kolhapur urban co.op bank, gokul shirgaon, tal. Karveer, dist. Kolhapur, Kolhapur, Maharashtra, 416234

I have redeemed 3000 points dated 16.1.2020 and another 3000 points dated 19.02.2020 for paytm cash. However they have just mailed me that the reward has been credited to my paytm account but when i checked my wallet their was not any amount credited. I am ready to give the entire passbook details however the panelstation is not giving any reply to my mail or complaint.