Panty Avenue — air bra

Hi,

I don't understand why my money is not refunded as per email once received from panty avenue no order was placed. I see there is payment credit to 3 dom international what is it who will refund money payumoney n bank says to check with merchant.

Order amount rs 799.00
Payment id [protected]
Merchant order id [protected]
Order date & time december[protected]:44:08 am
Merchant transaction identifier [protected]

It passes through merchant 3 dom international but doesn't place order neither gave money.