[Resolved]  Parimatch India — Why my deposit is delayed for more than a month?

I deposited Rs. 6200 a month ago but still nothing has been credited to my account. I wrote to customer support and they created a ticket describing my problem.
My ticket says, "Your request is being processed by our experts. As soon as we receive any information, we will inform you immediately. We apologize for the inconvenience".
I don't understand why my deposit is delayed for more than a month? I want to hear an explanation from the management of Parimatch.