Park Plus — Order not delivered and no action from company end

I have a placed an order with Park+ on 4th of Nov, but neither i received the order nor the refund. They just keep saying that refund will be send when product will be returned, but how come I responsible for same. When product didn't reached to me, Their courier partner, their merchant then how come it be responsible.

Dear User,
We deeply regret the inconvenience caused and the delay in response. We would like to inform you that we
have forwarded your reported issue to the concern team. We will update you as soon as we get the
resolution.
We appreciate your understanding and cooperation in this regard.
Regards,
Park+
sumant garg Wed, Nov 22, 2023 at 11:46 AM
To: Park+ Support
Team,
Any update on this.
Best Regards.//
Sumant Garg
Ph no.: [protected] | email: [protected]@gmail.com
On Tue, Nov 21, 2023 at 10:52 AM Park+ Support wrote:
Dear User,
We deeply regret the inconvenience caused and the delay in response. We would like to inform you that we
have forwarded your reported issue to the concern team. We will update you as soon as we get the
resolution.
We appreciate your understanding and cooperation in this regard.
Regards,
Park+
Park+ Support Fri, Nov 24, 2023 at 3:48 PM
Reply-To: Park+ Support
To: [protected]@gmail.com
Dear User,
As informed earlier, the courier partner is unable to locate your address. Hence, the courier has initiated the
return journey of the order.
Your order 48848975 is yet to reach back to the merchant and as soon as the merchant shares the
11/27/23, 5:42 AM Gmail - Order Status 48848975
https://mail.google.com/mail/u/0/?ik=919da1c0e9&view=pt&search=all&permthid=thre...⇄ 7/8
confirmation of receiving, your amount of INR 140 will be refunded to your source account.
Appreciate your patience in this regard.
Regards,
Park+
sumant garg Fri, Nov 24, 2023 at 4:07 PM
To: Park+ Support
Hi
I raised request for fasttag on 4th nov,
Return initiated on 16 nov that too for which return was not initiated from my end.
Now, its 24th and yet nothing happens. Such a fraud company park+
That not my responsibility if it reach to you or merchant, i am not responsible for the same. Your courier partner your
merchant.
I am now going to consumer forum to raise the dispute for the same.
This is very worst and fraud thing you did.
Regards,
Sumant Garg
On Fri, 24 Nov 2023 at 3:48 PM, Park+ Support wrote:
Dear User,
As informed earlier, the courier partner is unable to locate your address. Hence, the courier has initiated the
return journey of the order.
Your order 48848975 is yet to reach back to the merchant and as soon as the merchant shares the
confirmation of receiving, your amount of INR 140 will be refunded to your source account.
Appreciate your patience in this regard.
Regards,
Park+