Parveen Travels — Bus not reached-ticket refund not received
N
Narayanaswamy Gunasekaran
from Chennai, Tamil Nadu
Address:
600085
I have booked a ticket from Bengaluru to Chennai in the Non-AC 2:00 PM Bus for journey on[protected] through RedBus.Com and the TIN NO. is THDF37457599 and PNR No. BSPT[protected], Boarding point at Silk Board near Aswad Hospital. I was waiting there from 1:30 PM. But till 3:30 PM the Bus has not come and when I contacted the help line number given I was told on all occasions that the Bus had met with a slight accident near Madiwala and the Bus will come in 10 minutes. But even upto 3:30 PM the Bus had not come and I informed the Customer care personnel that I could not wait for more than 2 hours and asked him to give refund for the ticket so that I can travel in some other Bus. He agreed and informed that the ticket will be refunded to me shortly. But even after a day the ticket amount was not refunded and not even any message of regret was sent to me. I was put into a lot of hardship. Therefore it is requested that the ticket amount of Rs.450/- made to me may arranged to be refunded immediately.
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Parveen Travels customer support has been notified about the posted complaint.
We apologize for the inconvenience caused, during your travel with us. We would like to inform you that complete amount has already been refunded to the Redbus.
Would request you to get in touch with them your refund.
Thank you for choosing Parveen Travels as your travel partner.
For any further assistance, please feel free to contact us on below given contact details.
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We apologize for the inconvenience caused, during your travel with us. We would like to inform you that complete amount has already been refunded to the Redbus.
Would request you to get in touch with them your refund.
Thank you for choosing Parveen Travels as your travel partner.
For any further assistance, please feel free to contact us on below given contact details.
Thanks & Regards,
Customer care
[protected]