[Resolved]  Parveen Travels — Bus operator

My travel and timing was on February 6th 1.00 pm nagercoil to Chennai).And they Called me by 12.50 itself ( 10 minutes before scheduled time)and one person spoke to me in a very rude way which was not the way you should talk to a person)! I am a Doctor and would never want to get treated in that that way! .From 12.50 to 1.00 pm I received around 10 calls! Seriously dude??? Ur travels Never Respect customers at all.
My seat was dirty and had no screen for windows - sunlight straight on the face!! Bus reached Chennai by 12.40 pm but the expected time to reach was 11.30pm
I[censored] expect punctuality from customers then you should also follow the same! Those men behaved like a bunch of rogue to me.I came at 1.06 pm ( 6 minutes delay) and within a matter of 6 minutes I received around 20 calls ! Since I received so many calls and was stuck In traffic I couldn't attend . WHEN I came that person was about to beat me .That was his level of rudeness! .One question wanna ask to whoever: If all passengers still came before boarding time do u people start the bus at scheduled time? Or wait till the rest of the tickets being sold to random customers?
U people don't have rights to behave with innocent customers like me in a rude way!! And you don't have rights to call me before the scheduled time? U people are not running air travel! I[censored] want ur customer to come at the right time u should also drop them at the exact time! Never ever gonna suggest or travel in Parveen for my life ! No facilities but overrated travels! KINDLY TAKE IMMEDIATE ACTION TOWARDS THOSE PEOPLE .THIS SITUATION SHOULD NEVER HAPPEN TO ANYBODY LIKE IT HAPPENED TO ME
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Aug 6, 2021
Complaint marked as Resolved 
Parveen Travels customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2021
Parveen Travels Customer Care's response
Dear Sir,

Thank you for taking time out of your busy schedule to write us and express your grievance.

Please accept our sincere apology for the difficulties which have caused you in the meanwhile. Your complaint has been forwarded to our Intercity Operations team and HR department and we will be taking appropriate action against the particular driver/Attender.

Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

For any further assistance, please contact our 24/7 Customer support[protected].

Thanks & Regards,
Customer service
Parveen Travels
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