Parveen Travels — Aggressive behaviour of the driver and cleaner

Address:	Palakkad, Kerala, 678007
Website:	www.parveentravels.com

I booked a ticket from palakkad to chennai on parveen travels on April 4th 2016. I had many luggage to carry and so during the boarding of the bus the agent was present there and asked me what the luggage contained and it was food materials so I told him and confirmed if it required any permission to which he said it can be carried. The luggage was kept in the compartment by the cleaner. And just about 30 minutes has passed by je comes and demands money for the luggage. I had 3 boxes and he demanded for 600 rupees for it. I am a regular traveller in parveen travels and i have never been asked for any money the luggage. So I asked why it was for and usually no one asks for it. I strongly said there is no need to pay up. To which he asked to give some money to him alone. I again said there is no need to bribe anyone for this. Soon as the bus reached the coimbatore office he asked me to get down and pay up or else he would throw away my luggage on the road. I reacted immediately and told him I would take legal action against him. He then threatened me to drop somewhere in the middle of the road and they would carry on. The driver ce down and said he would provide a bill and then I would have to pay up. So I asked for a proper bill. Then they come up with a booking ticket receipt and the amount of 300 rupees and gave it to me. I asked for a luggage carrying bill to which they said it was over and they didn't have it. They demanded for the money to which I had to pay up a sum of 300 rupees. And finally he used some foul language on me and left.
I am taking up this issue very seriously and am willing to go to any extent even if it takes up legal judiciary actions.
Thank you