Parveen Travels — full refund of travel ticket

Travelling at parveen travels from kumbakonam to chennai at 19th may 2018, 1:45pm.
I suppose to reach airport before 9am but due to technical issue till 5.45pm bus stuck 5 km before sethaiyathope. There is no proper response driver said you just send email, so i took taxi and reached chennai. I need full refund of my amount
Ticket details :-
Tm6h48501591
Bspt[protected]
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As we are now travelling from Chennai to coimbatore, (1.pm bus) while on boarding the a/c was good.. but now while on travel we are feeling so uncomfortable with a/c .. no cool air is coming.. just only air blowing tat too hot air. Just take a quick action regarding it.

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