Parveen Travels — not picked up

Address:

ERANIEL, Thanu bhavan, 629810

Dear sir,
My name is renjith thanu. R from nagercoil. Writing this mail to convey my bad experience with parveen travels service.

I have booked a ticket (Pnr no: bspt[protected] for my sister to travel from chidambaram to nagercoil on 21st may 2019. Scheduled departure time from my boarding point was at 8:15 pm. But bus wasn't reached there till 9:15pm, in between i didn't get any call from your agency. After i called your agency many times, but no one has responded. Later we reached bus authority number. They confirmed bus reached seerkaali and asked us to come seerkaali to pick the bus. Am not sure what kind of service it is. The girl who was supposed to travel is 18yrs old and its night time. Travels should think of passengers safety as well. If there is a delay or miss your employee should have call passenger and arrange alternate solution for it. But here we were keep calling your agency and no one has responded.

We always prefer parveen travels considering its reputation and service. But this incident really disappointed us.

I have called chennai office and reported this issue. They have asked me to sent an complaint letter through email with all details. Am expecting refund amount of that bus ticket. Let us know how you consider this complaint.

Regards,
Renjith thanu. R
Cell [protected]