Passport Office Ghaziabad — Delayed processing

File GZ[protected], Abeer Kushwaha (8 years old), passport application was filled on October 30th, the police verification was completed on November 8th. Till today, the status shows verification pending. We even lodged a complaint to the helpdesk and were advised verification is still pending. While the polcie verification was completed for my son and myself, I already recevied my passport.
For an 8 year old, what additional verification is pending. The RPO ghaziabad's contact number is continously busy and we are unsure how to escalate and get this sorted. It's more than a month and the status still shows verification pending, while the police officer confirmed he had already passed