Passport Office Ghaziabad — Stop Imposed on Passport Surrender. 18+ Weeks Delay

I recently became a citizen of Canada and therefore I applied for my Indian Passport surrender, Passport No. P1395896. This application was submitted on 20th June 2023. Normal processing time for this type of application is around 8 weeks. It had been over 18 weeks and I had yet to receive any update from the Toronto Consulate. Upon reaching out to them via email I learned that a stop was imposed by the RPO Ghaziabad office. I immediately sent an email to RPO Ghaziabad to ask for further clarification on the stop imposed as well as to update me on the timeline. However, no response has been received from them since then. I have sent subsequent emails as well but to no avail. Any further help from you in getting this resolved would be very much appreciated.