Passport Office Hyderabad — Passport is delayed

My application was submitted on[protected] but was not scanned for 7 days and after multiple following ups with regional passport office it was scanned and forward to police verification as per the current status but when I checked with SP Office at my location they said they didn't receive my file, please check with the passport office and passport office members are saying that they have already forwarded and i am not sure where is my application now if it is not with passport office or with SPO. It has been 11 days there is no update.

I didn't receive any SMS as well that it is escalated to RPO. i have not even received the application submission SMS.

Kindly, Look into my issue on high priority i have an VISA interview in 10 days.

Please let me know the reason for delay in issue of Passport. my file details
File No: HY75C[protected]