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Passport Office Jaipur

Passport Office Jaipur — File is pending

This is Jiya Tharwani
I've received an e-mail by passport office Jaipur one month ago that your file has been transferred towards police station Shahpura (311404) for verification. but they are saying that they haven't receive my file.
Now how to get my passport
please inform me by email ( email address - [protected]@gmail.com ) or personal call ( mobile no. -[protected] )
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    Passport Office Jaipur Phone
    +91 14 1270 2515
    +91 14 1271 0884
    Passport Office Jaipur Address
    J-14, Jhalana Institutional Area, Jhalana Doongri, Jaipur, Rajasthan, India - 302051
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