Passport Office Lucknow — behaviour of staff and officers

Address:

Ratan Square, Lucknow

Hello.
This is to inform you that i visited the lucknow passport office at ratan square on thursday, 3rd september 2020.

I also had visited the same centre in june, 2020. They had returned me with my application for not filing an e-fir even though i had the original and the copy of physical fir with me.

They told me they will not accept my fir unless i go back and file an e-fir.
During this time, their behaviour was extremely disrespectful and authoritarian.
They asked me to come back in some time, on the same day, as soon as i could file the fir online.

This sounded easy to make me go away. Anyone who has tried to file an fir on the up police website knows how difficult that task is.
I took me almost three months to be able to file an fir with the help of many professionals from shops and services who do this in exchange for money.

The website is an hindi and hindi only, where it becomes very difficult for a normal educated person to understand the website. But i did file the fir.

Unfortunately, my phone was not working and the account was made in the name of my mother. The fir had some concerns on the basis of which they rejected my application again on the 3rd of september, 2020.

It is not the rejection that i am complaining about but the fact that i was made to feel extremely small, i was disrespected, i was made to apologise several times and only after that was i sent back.

This made me extremely upset and angry so much so that i had an anxiety attack in the middle of the office and everyone just watched me shout and create a scene without even offering a glass of water.
I have a diagnosis of severe anxiety and major depressive disorder which was triggered by how i was treated in that office.

My mental health has been severely attacked and it took me four hours to finally calm myself down, i still have anxiety even thinking about the incident.