Paulo Travels — non refund of booking amount through mobikwik

Address:	Belgaum, Karnataka, 590006
Website:	[email protected]

My wife, daughter with 5 months old granddaughter, berth numbers 13 & 14 travelling by paulo bus from belgaum to hyderabad at 9 pm on 15th oct, 2017, returned back to belgaum by svr bus at 6 am on 16th oct, 2017, since paulo bus failed at 11 pm on 15th itself at 60 kms away from belgaum.

When matter is taken up with mobikwik for refund, they say that alternate arrangements were made by paulo and hence no refund can be arranged.

After suffering whole night from 11 pm in night on 15th oct till 4 am early on 16th, they, with our 5 months granddaughter, returned back in svr bus coming from hyderabad, since no alternate arrangement was made till 4 am.

Unable to further tolerate the weather torture n mosquitoes, since no alternate arrangement was made, they returned back.

Request paulo travels to understand n arrange refund through mobikwik immediately since matter is pending from 16th oct, 2017.